Shipping policy
Shipping policy
All orders are processed as quickly as possible, we keep most items in stock but sometimes do need to made by hand to order, we will update you with our estimates after receiving your order confirmation email. You will receive another notification when your order has shipped. If an item is ready to ship we aim to dispatch in 1-2 days. If an order needs making to fulfil the order please allow 1-2 weeks. If an item is showing as in stock online and it is not in stock, we will notify you as soon as possible to check you are okay to wait for it to be made, if not we can refund your order straight away.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping to UK addresses.
Local delivery
For large or bespoke orders close to us, we will delivery these by hand ourselves.
Please contact us if you wish to know more.
International Shipping
We offer international shipping to most countries, contact us if you require more information about where we ship.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at contact@laverickandson.co.uk with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Refund Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@laverickandson.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@laverickandson.co.uk and send your item to:
Ridgway House,
Leek Road,
Longsdon
Stoke-on-trent
ST99QF.
U.K.
Shipping
To return your product, you should mail your product to: Ridgway House, Leek Road, Longsdon Stoke-on-trent GB ST99QF
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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